Q How do I schedule a party?
There are several ways to schedule a party. You can go to our website at https://lapetiteplay.com/parties-and-events/ and book a party yourself. You will find all information related to our parties on this page. You are welcome to come into the playhouse and book with an associate. You may also call us at 650-642-9444 option 1.
Q I tried clicking on a date on your website and it shows nothing is available. Is that accurate?
Yes. Our calendar is real-time and always up to date. If a date or time shows no availability, it has already been booked. Feel free to contact us if you’d like to be added to a waitlist.
Q My party is coming up and no one has reached out. What should I do?
We host multiple events every weekend. To ensure we have the most accurate and up-to-date details, we will contact you by Sunday or Monday (end of day) prior to your event to finalize your party and gather all necessary information.
Q When do I order food, beverages, and other options?
We will reach out about one week before your party to confirm your guest count and go over food, drinks, and any add-ons.
Q What time should my guests arrive?
Please have guests arrive 5 minutes before your scheduled start time to allow for waiver signing and check-in.
Q Is there an online waiver form for guests to sign ahead of time?
No, there is no online waiver for birthday parties. Guests will sign a waiver upon arrival. The check-in process is quick and simple.
Q What time can I set up for my party?
You may arrive 5–10 minutes before your party to bring in food or decorations. Rooms are available once cleaned from the previous party. We appreciate your patience during busy times.
Q Will we have to share the playhouse or party room with anyone else?
Your party includes 75 minutes of private playtime and 45 minutes in a private party room. You may see other parties arriving or leaving, but they will not interfere with your experience.
Q Will there be a staff member available to assist during the party?
Yes, each party includes a dedicated party host so you can relax and enjoy the celebration.
Q Do I need to stay at the party?
Yes, the guest of honor’s parent must remain present. Other adults are welcome. The party room has a maximum capacity of 50 people, so please plan RSVPs accordingly.
Q What if a parent of a child doesn’t attend the party?
All parents must sign a waiver and provide an emergency contact number. Parents do not need to stay, but the host parent is responsible for all children attending.
Q Will staff supervise children during the party?
Our staff helps facilitate the party, but parents are responsible for supervising their children at all times.
Q How many children can be in one party room?
Each room accommodates up to 24 children and 50 guest total. If you exceed this number, a second room is required for an additional $125. The rooms are connected so it’ll just turn into one big room which can then accommodate up to 48 kids and 100 guest total.
Q What if more or fewer kids show up than expected?
Weekend packages include 15 children and 30 adults.
* Additional children: $22 each (up to 24 total)
* Over 24 children: second room required ($125)
* Non-walkers are not counted
Q If I open a second room, does that include more children?
No. The $125 fee is for the additional room only, not extra guests.
Q Can I have more playtime?
There are two ways to do that. You can book 2 time slots, or you can book the last slot of the day and purchase an additional hour of play time. The extra hour is $200. However, we recommend booking 2 time slots if you have between 35 to 40 kids because the party reservations include admissions for 40 children.
Q Can we eat before using the play structure?
No. Parties begin with playtime first, followed by food.
Q Where do we order food?
We cater through Pizza Guys (San Carlos), offering a variety of pizzas, appetizers, salads, and pastas. To view our full food and drink menu, please visit: lapetiteplay.com/menu . All beverages must be purchased through La Petite Playhouse (outside drinks are not permitted).
You’ll submit your order during the week of your party directly with your coordinator once they reach out.
A 10% delivery fee is added and goes directly to the driver.
Q Can I bring outside food?
You can bring 2 cold platters and a birthday cake. We do charge a $50 flat fee for bringing up to 5 outside food items.
Q Can I bring outside coffee?
No. We offer fresh coffee and tea for $1.75 per cup, and can display a “Free Coffee/Tea provided by Party Host” sign.
Q Can I host a birthday in the lobby on weekdays?
No. All birthday celebrations must be pre-arranged. You may rent a private room for $125, which includes setup items and cleanup. Regular admission applies.
Q Can I bring decorations or my own paper products?
Yes. We provide plates, napkins, table covers, utensils, and candles, but you are welcome to bring additional decorations and paper products.
To protect our space, the following are not permitted:
- Ceiling decorations, streamers, confetti, glitter, piñatas, or silly string
- Outside adhesives or tape (we provide wall-safe masking tape)
A $100 fee will be charged for any wall damage if our provided tape is not used.
A $72 decoration fee will apply for excessive or complex setups, including but not limited to:
- Large backdrops with stands
- Large or numerous centerpieces
- Extensive small decorations that require extra setup or cleanup
- Professional decorator setups
This fee covers the minimum disposal costs required for the cleanup beyond standard party arrangements. It may still apply even if you or a decorator handle setup, if extra cleanup or time is required.
By booking your party, you agree to these decoration terms. If you’re unsure whether your decorations fall within these guidelines, please contact your event coordinator in advance.
Q Do you help with setup and cleanup?
Yes. Our staff will assist with simple setup, such as banners and cake table decorations. More complex setups are the responsibility of the host and subject to management approval.
We handle all standard cleanup after your party and can assist with packing leftover items.
A $100 excessive cleanup fee may be applied if the room is left heavily soiled or damaged beyond normal use.
Q Can I hire a face painter or entertainer?
We do not allow face paint, glow sticks, or glitter at our facility. For parties with two time slots, Entertainers are welcome, for parties with just one time slot, entertainers are not allowed because of time constraints.
Q Are gratuities included?
Our staff strives to always go above and beyond for your party because we know how special your party day is for you. To help support our hard working team members, min. 15% gratuity will be applied to all parties. 18% will be applied to parties over 15 kids and 20% will be applied to parties that require the use of our second party room
Q What is your cancellation policy?
To cancel or reschedule your party, you must do so 30 days before your party date to receive $130 refund. Deposits are non-refundable within 30 days of your party. Please reply to your confirmation email or call us @ 650-642-9444 to cancel/reschedule your party.
Q Do you have a refrigerator or freezer?
Yes. We can store cakes up to half-sheet size, including ice cream cakes.
Q Is my credit card information secure?
Yes. Our system uses encryption, and we do not store card details. Final payment is made at the end of the party.
Q Are socks required?
Yes. We are a shoeless facility all guests must wear clean socks.
Q What age can play on the structure?
There is no age limit. Adults may also participate. Please note that slides are fast.